Refund policy
At Calm Kiddos, we want every customer to have a positive experience. Please read our policy carefully before making a purchase.
Change of Mind
We do not accept returns or provide refunds for change of mind, personal preference, or dissatisfaction with the product where the item is functioning as intended.
Please review the product description, specifications, and images carefully before placing your order.
Faulty or Damaged Products
If your product arrives damaged, defective, or develops a manufacturing fault, please contact us within 30 days of delivery.
To help us assess the issue, we may request:
- Your order number
- Clear photographs of the product and packaging
- A short video demonstrating the issue (where applicable)
Providing photos or videos allows our technical team to evaluate the problem accurately and determine the appropriate resolution.
Please note: Submission of photos or videos does not automatically guarantee a refund, replacement, or other remedy. Each claim is individually reviewed based on the evidence provided.
If a manufacturing fault is confirmed, we will determine the most appropriate solution, which may include troubleshooting, a replacement, or a refund.
Incorrect Use or Customer-Caused Damage
Refunds or replacements will not be provided for products that have been:
- Damaged through misuse, abuse, accidental damage, or improper handling.
- Modified or repaired by anyone other than our authorised team.
- Used in a manner inconsistent with the product instructions.
Delivered Orders
Once an order has been successfully delivered to the shipping address provided at checkout, Calm Kiddos cannot accept responsibility for packages that are subsequently lost, stolen, misplaced, or damaged.
Customers are responsible for ensuring that the shipping address entered during checkout is accurate and that the delivery location is secure.
Return Approval
Do not send any item back without first contacting our support team.
If a return is approved, we will provide the return instructions and return address.
Unauthorised returns may be refused.
Return Shipping
Unless required by applicable consumer law or otherwise agreed by Calm Kiddos, customers are responsible for the cost of return shipping.
We recommend using a tracked shipping service, as we cannot be responsible for items lost during return transit.
Refund Processing
When a refund is approved, it will be processed to the original payment method after the returned item has been received and inspected (where a return is required).
Please allow 5–10 business days for the refund to appear, depending on your payment provider.
Contact Us
If you believe there is an issue with your order, please contact our support team before initiating a chargeback or dispute. We are committed to working with you to reach a fair resolution